Bespoke Tax Accountants – COVID-19 Communications
Updated 24 March 2020
The Bespoke Office
I am writing to let you know that in line with Government advice, our office is now closed for the foreseeable future. This is an unprecedented, ever changing situation and we will continue to monitor and adapt accordingly. I plan to update our website as matters develop.
I ask for your co-operation and patience when liaising with staff under what are sometimes challenging conditions, especially as we approach 5 April. This may mean calls to or from the team are in a less peaceful environment than usual or working patterns may not follow standard office hours. E-mails and telephone calls are responded to as normal whenever possible and we aim to maintain all essential services.
Bespoke are fully set up with remote access to be able to work from home and so the services we provide will continue as normal. Staff have been given all equipment and guidance necessary to be able to do this in a professional and diligent manner in line with the GDPR.
Continued Service to our Clients and Partners
In line with government advice in relation to social contact, we can offer the following alternatives to face to face meetings.
- Telephone conference calls
- Online video conferencing such as Zoom, Microsoft Teams, Skype or Facetime (availability for remote workers may vary – please ask your contact direct to organise).
We cannot guarantee that there will be someone available to collect post from our office on a regular basis. Please scan in and email all post where possible.
Our calls will be diverted to a mobile phone but the best way for you to contact us is via email. If you require a call back, please email us and we will arrange this with you.
If you currently provide us with your bookkeeping records in bulk paper form, these must be scanned in and emailed to us. This includes bank statements & purchase/sales invoices. If your file is too large to send via email, please let us know and we will find a different option, we do have a portal system in place which is a secure alternative. The reason for this change is so that we are prepared for mandatory home working and will still be able to complete your bookkeeping requirements and work to deadlines as normal.
Where requested and where possible we will try to issue paper payslips as normal. However, we would strongly advise that you make use of the Online Portal system for employees to receive their payslips digitally.
If you have any questions or concerns, please do not hesitate to contact either myself or one of the team.
With all best wishes