Bespoke Tax Accountants – COVID-19 Communications
Updated June 2020
The Bespoke Office
I am writing to let you know that in line with Government advice, our office opening hours are currently restricted to limited periods during the mornings. This enables a select few employees to undertake essential work (including dealing with incoming/outgoing post and banking). Therefore, should you need to hand over any documentation that cannot be sent electronically, please contact the main office to make an appointment in advance. Social distancing and hygiene measures continue to be adhered to within the office environment.
I ask for your co-operation and patience when liaising with staff under what are sometimes challenging conditions. This may mean calls to or from the team are in a less peaceful environment than usual or working patterns may not follow standard office hours. E-mails and telephone calls are responded to as normal whenever possible and we aim to maintain all essential services.
Bespoke are fully set up with remote access to be able to work from home and so the services we provide will continue as normal. Staff have been given all equipment and guidance necessary to be able to do this in a professional and diligent manner in line with the GDPR.
Continued Service to our Clients and Partners
In line with government advice in relation to social contact, we can offer the following alternatives to face to face meetings.
- Telephone conference calls
- Online video conferencing such as Zoom, Microsoft Teams, Skype or Facetime (availability for remote workers may vary – please ask your contact direct to organise).
At this present time, incoming post is now opened and dealt with daily. However, to limit the time spent in the office environment, please continue to scan in and e-mail all documentation where possible.
All direct lines are now diverted to individual mobile phones with voicemail forwarded by e-mail attachment, so no call is missed. Our main office number is also on divert and answered as usual, but the best way for you to contact us is via email. If you require a call back, please email us and we will arrange this with you.
If you currently provide us with your bookkeeping records in bulk paper form, these must be scanned in and emailed to us. This includes bank statements and purchase/sales invoices. If your file is too large to send via email, please contact the main office number (01242 505970) to arrange an appointment to visit the office to hand them in.
Where requested and where possible we will try to issue paper payslips as normal. However, we would strongly advise that you make use of the Online Portal system for employees to receive their payslips digitally.
If you have any questions or concerns, please do not hesitate to contact either myself or one of the team.
With all best wishes